At Global Artistry, we value our customers and settle their grievances as and when possible.

If you have additional questions or require more information about our Returns/Refund Policy, do not hesitate to contact us.

This Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Global Artistry. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By ordering on our website, you hereby consent to our Return & Refund Policy and agree to its terms.

Terms & Conditions for Returns

While we try our best to make sure the right and quality tested products are delivered to you, it may happen in certain cases when you might want to return an item from your order.
Returns are subjected to the given terms below and refunds will be processed as per the refund terms.
An item is returnable when,

  1. The delivered item does not match the description on website/catalogue.
  2. The seal of delivered item was tampered.
  3. The delivered item was damaged during the shipping
  4. Return Request is placed within 48 Hrs from delivery.

An item is non-returnable when,

  1. The delivered item matches the description on website/catalogue, and
  2. The delivered item is damaged by Customer after delivery.
  3. Return Request is placed after 48 Hrs from Delivery.

Processing Refunds

Global Artistry accepts multiple payment methods for receiving the payment including but not limited to Cash, UPI, Debit Cards, Credit Cards, Net Banking and Prepaid Card. When a refund request is approved, the amount will be refunded to User’s original payment source except when paid with Cash and/or Gift Cards.

For Cash Payments, the customer support will reach out to the customer to gather their Bank Details or UPI, or process refund by issuing an equal value Gift Card upon customer’s consent.

Refunds are processed within 7 Working Days post approval.

For any issues regarding billing, you can reach us at [email protected] or contact customer support.